FAQs

-Where are you located?

Fort Lauderdale, Florida 

 

-Is Custxm Creations the same thing as Custxm Collection?

Yes, same owner and fulfillment, just a different style of products 

 

@custxm.creations (on instagram) is the main page 

 

 -How do I contact for a order update?

Please email, support@custxmcollection.com with your name or order number in the subject 

 

-Shipping Info?

Tracking number will be provided too the email you leave at checkout 

Please allow 2-3 days for items to ship unless stated otherwise in product description 

Check Shipping Page

 

-Can I return, refund, or exchange my purchase?

We will always try to help if the item doesn't fit correctly or if any other issues occur  

You must contact us via email within 14 days of delivery, and we will try to accommodate the best we can

All items are inspected for quality before shipping out

support@custxmcollection.com with order # in subject

Thank You 

 

Any other questions that you had that we didn't answer? email ask@custxmcollection.com